Shipping policy
Delivery Policy
Processing Time
- Orders are typically processed within 3 business days (excluding weekends and holidays).
- During peak times or for custom-made items, processing may take longer. This will be communicated at checkout or via email.
Shipping Options & Delivery Times
We offer the following shipping options:
- Standard Shipping: Estimated delivery within X–X business days.
- Express Shipping: Estimated delivery within X–X business days.
- International Shipping: Estimated delivery varies by destination. Customs processing may cause delays.
Shipping Costs
- Shipping rates are calculated at checkout based on your location and order weight.
- Free shipping is available on orders over £X (if applicable).
Tracking & Delivery
- You will receive a confirmation email with tracking details once your order has shipped.
- If your package hasn’t arrived within the estimated timeframe, please check the tracking link or contact us.
Customs & Duties
- International orders may be subject to customs duties and taxes. These are the responsibility of the buyer.
Address & Delivery Issues
- Please ensure your shipping address is correct. We are not responsible for lost or delayed parcels due to incorrect addresses.
- If a package is returned due to an incorrect address, additional shipping fees may apply for resending.
Lost or Delayed Packages
- If your package is significantly delayed or lost in transit, please contact us at emiliecollings@hotmail.com so we can assist you.
For any questions, feel free to reach out to us at emiliecollings@hotmail.com.